CUSTOMER CARE
Refund Policy
Learn how approved refunds are calculated and processed. For return eligibility, authorization, and warranty requests, review our Returns and Warranty page before sending products back.
Before a refund can be approved
All product returns require a Return Authorization Number (RAN) and instructions from Customer Care. Authorization does not automatically guarantee a refund; returned items may require inspection before the final resolution is confirmed.
Requests to return unwanted or incorrectly ordered items must be made within 15 calendar days of delivery. Shipping damage or shortages must be reported within five calendar days of delivery. Warranty claims follow the terms applicable to the items ordered.
Review Returns and Warranty for the complete eligibility and authorization process.
Refund amounts and return costs
Approved non-defective returns are subject to a 15% restocking fee. The customer is responsible for return shipping costs.
For approved defective, damaged, or incorrectly supplied items, we review the situation individually. Customer Care will explain the proposed resolution, any shipping arrangements, applicable charges, and the proposed refund calculation before you proceed.
Partial orders and quantity pricing
An approved partial-order return may affect the quantity pricing or discount originally applied. Customer Care will explain any applicable adjustment and proposed refund calculation before you proceed.
Packs are sold as a single purchase unit. Individual items from a pack are eligible for separate return only as part of an approved warranty claim.
Approved warranty replacements are excluded from quantity-price adjustments. Replacing covered items does not trigger repricing of the original order.
Processing time
In most cases, approved refunds are processed within 3–5 business days after returned items have been received, inspected, and approved for refund.
Some payment methods or institutional payment arrangements may require additional processing time. Your bank or payment provider may also take additional time to post the refund.
Refunds and institutional credits
Customer Care will confirm the refund or credit method for your order, including orders paid by purchase order or other institutional payment arrangements.
The approved amount and any applicable deductions will be explained as part of the review.
Questions about a pending refund?
Email customercare@learningheadphones.com or call 1-888-294-1032. Include your order number and Return Authorization Number, if issued, so we can review the status.