Returns and Warranty

Request a return

Contact Customer Care within 15 calendar days of delivery to request a return for an unwanted or incorrectly ordered item. Requests are reviewed individually; contacting us within this period does not automatically authorize a return.

Include your order number, the products and quantities involved, and the reason for your request. Photos can help us review damaged or incorrect items.

The standard return-request window is separate from any applicable product warranty.

Return authorization and shipping instructions

All returns require a Return Authorization Number (RAN). Wait for authorization and instructions before shipping products.

Your authorization will specify the return address and deadline for sending the approved items. Do not assume the return address is the same as our business address.

Authorization does not guarantee a refund or replacement. Returned items may require inspection before the final resolution is confirmed.

Product condition and eligibility

Eligibility for opened or used products is considered case by case, based on condition, packaging, intended use, and applicable manufacturer restrictions. Contact Customer Care about personalized or special-order products before requesting a return.

Keep the original packaging, accessories, and remaining contents while your request is reviewed. Customer Care will explain the requirements for your specific items.

Non-defective returns and costs

Approved non-defective returns are subject to a 15% restocking fee. The customer is responsible for return shipping costs.

Customer Care will explain applicable charges and the proposed refund before you proceed.

Damaged, missing, or incorrectly supplied items

Report shipping damage or shortages within five calendar days of delivery. Retain the products and packaging and provide photos where possible.

If you receive an incorrect item, contact Customer Care promptly so we can review the order.

For approved defective, damaged, or incorrectly supplied items, we will review the circumstances and work with you on an appropriate resolution. Customer Care will explain any return shipping arrangements and applicable costs before you proceed.

Packs and partial returns

Packs are sold as a single purchase unit. Individual items from a pack are eligible for separate return only as part of an approved warranty claim.

Quantity pricing and partial-order refunds

An approved partial-order return may affect the quantity pricing or discount originally applied. Customer Care will explain any applicable adjustment and proposed refund calculation before you proceed.

Approved warranty replacements are excluded from quantity-price adjustments. Replacing covered items does not trigger repricing of the original order.

Refund processing

In most cases, approved refunds are processed within 3–5 business days after returned items have been received, inspected, and approved for refund.

Some payment methods or institutional payment arrangements may require additional processing time. Your bank or payment provider may also take additional time to post the refund.

Customer Care will confirm the refund or credit method for your order, including purchase orders and other institutional payment arrangements.

Product warranties

Warranty coverage, claim deadlines, and available remedies depend on the specific items ordered and their applicable manufacturer terms. Each claim is evaluated accordingly.

Customer Care will explain the relevant requirements and whether repair, replacement, credit, or another resolution is available under those terms.