Refund policy
Returns & Refund Policy
Please contact Learning Headphones Customer Care before sending any products back. We will review your order and explain eligibility, available options, and next steps.
Requesting a return
Contact Customer Care within 15 calendar days of delivery to request a return for an unwanted or incorrectly ordered item. Requests are reviewed individually; contacting us within this period does not automatically authorize a return. Please include your order number, the products and quantities involved, and the reason for your request. Photos help us review damaged or incorrect items. The return-request window is separate from any applicable product warranty.
Return Authorization Number (RAN)
All returns require a Return Authorization Number (RAN). Please wait for authorization and instructions before shipping products. Your authorization will specify the return address and the deadline for sending approved items; do not assume the return address is the same as our business address. Returns received without a RAN may be refused. Authorization does not guarantee a refund or replacement, and returned items may be inspected before a final resolution is confirmed.
Product condition
Eligibility for opened or used products is considered case by case, based on condition, packaging, intended use, and applicable manufacturer restrictions. Please keep the original packaging, accessories, and remaining contents while your request is reviewed. Contact Customer Care about personalized or special-order products before requesting a return.
Non-defective returns
Approved non-defective returns are subject to a 15% restocking fee. The customer is responsible for return shipping costs. Customer Care will explain applicable charges and the proposed refund before you proceed.
Damaged, missing, or incorrect items
Report shipping damage or shortages within five calendar days of delivery. Please keep the products and packaging and provide photos where possible. If you receive an incorrect item, contact Customer Care promptly. For approved defective, damaged, or incorrectly supplied items, we will work with you on an appropriate resolution and explain any return shipping arrangements before you proceed.
Packs and partial returns
Packs are sold as a single purchase unit. Individual items from a pack may be returned separately only as part of an approved warranty claim. An approved partial-order return may affect the quantity pricing or discount originally applied; Customer Care will explain any adjustment and the proposed refund before you proceed. Approved warranty replacements do not trigger repricing of the original order.
Refund processing
In most cases, approved refunds are processed within 3–5 business days after returned items have been received, inspected, and approved. Some payment methods and institutional payment arrangements, including purchase orders, may require additional time, and your bank or payment provider may take additional time to post the refund. Customer Care will confirm the refund or credit method for your order.
Product warranties
Warranty coverage, claim deadlines, and available remedies depend on the specific items ordered and their manufacturer terms. Customer Care will explain the relevant requirements and whether repair, replacement, credit, or another resolution is available.
Contact us
Email customercare@learningheadphones.com or call 1-888-294-1032. Please include your order number and a brief description of your request.